About
We created Ishta to specifically support first-generation immigrants in Silicon Valley and across the US. We know how hard it is to balance a busy career, cultural obligations, and family care (kids and elders) while trying to navigate the super confusing US healthcare system. We step in to be your trusted guide, offering clear directions, culturally sensitive support, and reliable help when you’re facing stressful medical situations.
Meet the Founder
— Chitra Patil, BCPA
Chitra has called the San Francisco Bay Area home for over 25 years. She brings a powerful mix of technical savvy, real-world healthcare experience, and deep personal insight to her work as a Patient Advocate.
Chitra knows the differences between healthcare in India and the U.S. and understands South Asian communication styles. This helps clients feel heard, respected, and supported. Ishta makes medical crises, hospital stays, chronic conditions, and insurance challenges easier to handle—so you can focus on what matters and make confident decisions about your health.
Background & Qualifications
25+ years in IT and technical writing; first-generation immigrant with deep understanding of South Asian cultural norms.
Completed a one-year UCLA Extension Patient Advocacy Certificate (2024) and earned Board Certified Patient Advocate (PACB) certification (2025).
Successfully handled complex insurance issues, including overturning $100,000 in denials and filing 150+ out-of-network claims.
Personal experience managing major family health crises: navigating multiple providers, insurance challenges, appointment delays, and coverage issues—all while working full-time.