Frequently Asked Questions
What We Do
What happens during the first call?
During our free 30-minute call, I’ll ask about your situation and what kind of support you need. If it’s a good fit, we’ll agree on a plan and next steps.
Do you offer support in languages other than English?
Yes. I can support you in English, Hindi, Kannada, and Tamil.
Is my information confidential?
Yes. Your health information is kept confidential, and I follow HIPAA guidelines. I don’t share details with family members or anyone else without your permission.
Can you help with insurance issues?
Yes. I help with insurance issues, billing, pre-authorizations, and appeals.
Do you work directly with my insurance company?
Yes, with your permission. I can communicate directly with your insurance company on your behalf to help resolve issues, file appeals, or clarify coverage.
Can you help me save money on healthcare?
Yes. I help you find lower-cost medications and identify benefits you may be missing.
Can you help with elder care and family decisions?
Yes. I support family caregivers, especially those caring for elders, with patient rights and medical decisions.
Can you help me find the right doctor or specialist?
Yes. I offer guidance for second opinions and specialist referrals.
Can you come with me to doctor visits?
Yes. I offer support at doctor visits and appointments, and help you understand diagnoses, treatment plans, and next steps.
Do you understand South Asian culture and values?
Yes. I provide culturally sensitive support that understands South Asian values and communication styles.
What We Don't Do
Will you diagnose or treat me?
No. I cannot diagnose, treat, or prescribe medicine.
Will you make my medical decisions for me?
No. I will explain your options, but you (or your legal guardian) make the final decision.
Can you make my doctor give me a certain treatment?
No. I can support you, but medical decisions are made by your care team.
Can you give legal advice?
No. I am not a lawyer and cannot file lawsuits.
Can you access my medical records without permission?
No. I cannot access records without your permission, and I follow HIPAA rules.
Can you guarantee my insurance appeal will be approved?
No. I help with appeals, but insurers make the final call.
Will you pay my medical bills?
No. I will help you find financial aid, but I cannot cover costs myself.
Will you choose a doctor for me?
No. I can give you options, but you choose your provider.
Can you promise a certain result?
No. I cannot guarantee lower bills or specific medical outcomes.