Frequently Asked Questions
What We Do
Insurance & Billing Support
Help with insurance issues, billing, pre-authorizations, and appealsĀ
Costs & Saving Money
Support in finding lower-cost medications and available benefits
Medical Care & Appointments
Guidance for second opinions and specialist referrals
Patient Rights & Medical Decisions
Help for family caregivers, especially those supporting elders
Communication & Cultural Support
Culturally sensitive support that understands South Asian values and communication styles
Navigating the Healthcare System
Support at doctor visits and medical appointments, help understanding diagnoses, treatment plans, and next steps
What We Don't Do
Give medical care
We cannot diagnose, treat, or prescribe medicine.
Make decisions for you
We explain your options, but you (or your legal guardian) make the final decision.
Force doctors to give certain treatments
We can support you, but medical decisions are made by your care team.
Provide legal advice
We are not lawyers and cannot file lawsuits.
Break HIPAA rules
We cannot access records without your permission.
Guarantee insurance approval
We help with appeals, but insurers make the final call.
Pay your bills
We help you find financial aid but cannot cover costs.
Choose a doctor for you
We can give options, but you choose your provider.
Promise results
We cannot guarantee lower bills or certain medical outcomes.